Between 11:13am and 12:42pm PT, apps created after October 1st had their backend and database paused because of a configuration change by our database and backend provider. Frontends stayed online throughout. Most apps recovered by 12:20pm and all by 1:00pm. No data was lost. We’re working with our provider to prevent this from happening again and to reduce our reliance on third-party infrastructure. We’re sorry for the disruption.
Resolved
Between 11:13am and 12:42pm PT, apps created after October 1st had their backend and database paused because of a configuration change by our database and backend provider. Frontends stayed online throughout. Most apps recovered by 12:20pm and all by 1:00pm. No data was lost. We’re working with our provider to prevent this from happening again and to reduce our reliance on third-party infrastructure. We’re sorry for the disruption.
Monitoring
All deployments are now working, if you still see any remaining issues please contact support for help.
Identified
What isn't working?
Some customer's publish apps backends and deployments are down
What is working?
Most backends and deployments are unaffected. All other parts of Hercules are functional.
Cause
Our upstream provider Convex marked some deployments to pause, we are working with them to restore all
Investigating
Investigating
